Service Plan Design Consulting, Analysis & Benchmarking Included • Medical / Rx • Dental • Vision • Group Life/AD&D & Group Disability (LTD & STD) • Voluntary Benefits • Pre/Post Tax Commuter Benefits • Voluntary Benefits, Employee Assistance Plan (EAP) / Crisis Line • State Specific Statutory Benefits • Benchmarking Survey Results and Analysis • Claims Analysis, Reporting & High Cost Claimant Review • Alternate Program Analysis – Captives, Level-Funded • Actuarial Software Analytics and Reporting • 1, 3- & 5-Year Strategic Plan Plan Marketing (RFP) / Contract Review Included • Draft / Refine Request for Proposal (RFP) • Draft / Refined Provider Performance Guarantees • Provide Complete Financial Comparison Report • Onsite Meeting to Review Alternatives and Make Recommendations on Plans/Vendors • Recommend Items for Negotiation • Finalize Contract Offers from Providers • Review Contracts for Accuracy Open Enrollment Included • Onsite Employee Meetings • Draft, Customize, Refine & Print Open Enrollment Guide and Supporting Materials • Provide OnDemand Digital Member Experience Presentations • Coordinate with HRIS Vendor/Ben Admin System to Update Rates, Plans and Prepare for Open Enrollment Launch • Provide OE Webinar(s) for Employees Unable to Attend OE Meetings • Meridian Digital Benefits Counselor ‘Alex’ Customer Service / HR Support Included • Dedicated Senior Account Manager – One Person Point of Contact for Human Resources & Employee/Dependent Claims Assistance • Annual Stewardship Reporting • Day-to-Day Service • MyWave Connect & ZyLearn Portal • ThinkHR – Live Hotline, Training Portal & Plan Doc Builder 27