DEDICATED ACCOUNT SERVICE We pride ourselves on the level of knowledge and service we provide to our clients. All our clients are assigned a team of specialists dedicated to serving their needs, but each client accesses our team through a single point of contact, making working with us seamless. We have a best in class customer relationship management system containing task tracking and management functions to ensure all aspect of the client relationship are completed in a timely and efficient manner. PLAN DESIGN AND ADMINISTRATION Meridian has vast experience in health and welfare benefit planning and design, specifically for small to medium sized businesses. By using various tools, such as nationally recognized benchmarking data we can assist Iroquois in developing and interpreting their own data and create long- term strategies that will lower overall costs. STRATEGIC PLANNING Meridian will develop a customized strategic plan for Iroquois that defines objectives and outlines the actions needed to accomplish goals. Our services ensure an organized, comprehensive approach to fulfilling your benefits needs. Meridian will partner with Iroquois to provide ongoing analysis, consultation, vendor/industry monitoring along with best in class services to assist Iroquois in their strategic objectives. MANAGING COSTS Our goal when partnering with Iroquois is focused on bringing value to your employee benefits programs. We leverage our expertise, proprietary tools and creative solutions to effectively manage program costs. We will build, implement and manage an action plan to control health care costs while assisting in your promotion of a healthy work environment for you and your employees. 5