Table of Contents CONTRACTOR INFORMATION 3 EXECUTIVE SUMMARY AND VALUE-ADDED SERVICES 4 MERIDIAN RESPONSE TO SCOPE OF SERVICES 9 ORGANIZATION 9 LEGAL/COMPLIANCE 10 STAFF/TEAM 13 SCOPE OF SERVICES 15 • REQUEST FOR PROPOSAL & PLAN/VENDOR MANAGEMENT 16 • RENEWAL PROCESS 16 • PLAN BENCHMARKING 17 • OPEN ENROLLMENT 18 • COMMUNICATION 19 • WELLNESS 20 • CLIENT RETENTION & EXPERIENCE 21 PERFORMANCE MONITORING 22 • STRATEGIC PLANNING & COST CONTAINMENT 23 • MERIDIAN PERFORMANCE 25 FEES 26 ENCLOSURES 29 2