to benefits information 24/7, which has in the past limited questions both Meridian and the Iroquois HR department receives both during open enrollment and throughout the course of the year. Our solutions are fully customizable for new hire orientation, communication campaigns on items, such as, telemedicine or wellness, etc. We can push information to employees via app alerts, robo calls, SMS, and email. We can track viewer data, so that we can refine our process to boost engagement metrics. During the open enrollment process, all Iroquois employees receive a customized open-enrollment guide which includes a high-level overview of the Iroquois plans, cost savings programs, payroll deductions, and all the necessary Federal and State model notices to satisfy the annual requirements. Enclosure 3. All employees will also receive the necessary carrier information from plan summaries, summary of benefits and coverage, carrier specific programs, etc. In addition, Meridian deploys our digital benefits counselor ‘Alex’. Alex is used by numerous Fortune 500 companies in support of open enrollment and is a fully customizable, online, plan decision support tool, that factors in an individual’s demographics, expected utilization, premium contributions and tax implications. The goal of Alex is to guide employees to the most cost-efficient plan options offered, all with a twist of humor added in. When utilizing the Alex tool, Meridian has an average medical plan migration rate of 11% from the highest cost plan to the lowest cost plan, so it will help in Iroquois’s cost containment efforts. In addition, Alex removes Meridian and the Iroquois Human Resources team from having to answer questions from employees that can only be answered correctly by asking employees personal health questions, which is a violation of HIPAA laws. Below are some videos that introduce you to ‘Alex’. Meet ALEX / ALEX Benefits Sneak Peek Once open enrollment is complete Meridian processes all of the necessary data with the carriers either through an online portal or manual enrollment forms to ensure a smooth transition to the new plan year/carrier. If any issues arise Meridian is always available to Iroquois to address any concerns quickly and efficiently including issuing temporary ID cards, calling provider offices to verify coverage etc. In short, we have vast experience conducting all manner of open enrollment strategies in both a manual, online or hybrid fashion, so Iroquois and their members can rest assured that Meridian has the tools and capabilities to ensure a seamless open enrollment experience. Communication Communication from both an employee and employer level are a key component of our client relationships. At regular intervals Meridian discusses with Iroquois an internal and external communication strategy that is tracked and managed in our CRM. The strategy includes how and when various the types of communication campaigns will be launched, such as, total compensation statements, cost-efficient plan usage, wellness, know your benefits campaigns, and other ad-hoc communications. 19